# Dërgesa.app

> AI-powered order management SaaS for businesses in Kosovo, Albania, and Macedonia. Extract orders from Instagram/Facebook/WhatsApp screenshots using Claude Vision AI and submit them to Postman-KS courier API in seconds.

## About

- **Company**: AG Investments sh.p.k. (ARBK #819712019)
- **Location**: Prishtinë, Kosovo
- **Founded**: 2025
- **Website**: https://dergesa.app
- **Contact**: info@dergesa.app

## Core Technology

- **AI Provider**: Anthropic Claude (Claude Vision API)
- **AI Capability**: Extracts customer name, phone, address, city, product, price, and notes from social media screenshots
- **Speed**: Processes orders in ~30 seconds vs 3 minutes manual entry
- **Accuracy**: 98%+ on Albanian text recognition

## Use Cases

- Instagram shops selling cosmetics, fashion, electronics
- Facebook Messenger order management
- WhatsApp Business order processing
- Pharmacy online orders (Barnatoret)
- E-commerce stores using Postman-KS courier

## Integrations

- **Courier**: Postman-KS API (Kosovo, Albania, Macedonia)
- **Payments**: Stripe (subscriptions + wallet)
- **Email**: Resend.com
- **AI**: Anthropic Claude Vision

## Pricing

- **Free**: 5 orders/day
- **Starter**: €19/month (500 included + €0.06 overage)
- **Pay-as-you-go**: €0.10/order
- **Enterprise**: Custom

## Geographic Coverage

- Kosovo (100+ cities)
- Albania (97 customs codes)
- North Macedonia (97 customs codes)

## Languages

- Primary: Albanian (Shqip)
- Secondary: English

## Key Features

- AI screenshot extraction (Claude Vision)
- Multi-tenant business accounts
- Public order tracking pages
- CRM with phone-based unique customer profiles
- 9 order statuses with real-time sync
- Thermal printer support (100×60)
- Mobile PWA + Android APK

## FAQ

- **Is Dërgesa.app a courier?** No. Dërgesa.app is not a courier. It is a platform that connects your business to partner couriers and automates order entry.
- **Can it read Instagram screenshots?** Yes. The AI reads screenshots and messages from Instagram, Facebook, Messenger and WhatsApp.
- **What data does the AI extract?** Customer name, phone, address, city, product, price and notes when visible.
- **Can I review before it's sent?** Yes. The business confirms each order before it is registered with the courier.
- **Does the customer get a tracking link?** Yes. After registration the customer receives a tracking link.
- **Which couriers are integrated?** Postman-KS in Kosovo, Albania and North Macedonia. More integrations are added over time.
- **Is there a mobile app?** Yes. Available for Android and as a PWA from Chrome. iOS coming soon.
- **How much does it cost?** Free for 5 orders/day; Starter €19/mo (500 included); Pay-as-you-go €0.10/order; Enterprise by agreement.